Frequently Asked Questions

How does the delivery work?

Once you share your vision, your goals, key message, brand tone and voice, we dive right in, translating your brief into visual concepts and storyboards. From there, our AI-enhanced production process combines professional photoshoots and video captures with intelligent editing to generate your assets quickly and cost-effectively. You’ll receive draft images and clips to review, and we’ll refine them until everything perfectly reflects your brand. Finally, we deliver your polished photos and videos in all the formats you need, web-ready, print-ready, and social-spec optimised, alongside any raw or project files you request, ensuring a seamless path from your initial idea to stunning, ready-to-use visuals.

What if I need more content than the base package?

If you need more content than what’s included in the base package, no worries, just let us know your requirements and we’ll tailor an add-on bundle for you. You can choose extra stills, additional clip length or volume, bespoke AI-generated scenes, or a combination of all three. We offer tiered volume discounts and hourly rates for bespoke output, so you only pay for what you use. Simply tell us your ideal deliverables and we’ll send over a custom quote with clear pricing and turnaround times, no surprises, just flexible extras to fit your growth.

How long does it take to get my content?

Our standard turnaround is 5–7 business days from brief approval, which covers concept development and AI-enhanced production. Rush options are also available, just let us know your deadline, and we’ll prioritise your project to meet it.

Do I get to choose the models?

Absolutely! You’re in the driver’s seat when it comes to casting. Just tell us the look, age range, gender, and vibe you want, and we’ll send you a preview to approve. If you already have someone in mind (or a favourite look), you’re welcome to bring them on board too. Yes, you can be the star as well!

Will the content match my brand’s style?

Absolutely. From our very first conversation, we take the time to understand your brand’s unique look and feel, your colour palette, typography, tone of voice and overall aesthetic. There are no surprises. Our AI tools and our creative team apply consistent filters, framing, motion styles and pacing to reinforce your brand identity. And if anything ever feels off-brand, our process ensures we tweak until it’s a perfect fit.

What kind of content will I receive?

You’ll get a complete suite of ready-to-use assets tailored to your needs:

• High-resolution photos (multiple angles and variations) in JPEG/PNG

• AI-enhanced stills (alternate color grades or visual styles)

• Video clips in various lengths (full-length edits, 30s teasers, and 15s social cuts)

• Social-ready formats (square, vertical, and landscape) optimised for Instagram, Facebook, TikTok, etc.