Help Centre

Welcome to Luro Studio Support

Welcome to the Luro Studio Help Centre – your ultimate resource for navigating every aspect of our content creation services. We've created this comprehensive guide to ensure you have all the information you need for a smooth, successful photo or video shoot experience.

Frequently Asked Questions

Booking & Scheduling

How do I book a shoot? Contact our team through our online booking system or give us a call. We'll help you select the perfect package and schedule that meets your creative needs.

Shoot Preparation

What should I send with my products? Send anything that might make your product look better. Props and any specific items you want to feature. Our team will provide guidance during the discovery call.

Technical Details

What file formats do you provide? We deliver high-resolution files in industry-standard formats: Photos: JPEG, PNG, TIFF Video: MP4, MOV. Raw files available upon request for select packages.

How many edits are included? Edit limits vary by package. Standard packages include 2-3 rounds of light retouching. Premium packages offer more extensive editing options.

Turnaround & Delivery

What is your typical turnaround time? We deliver finals 10 business days from the photoshoot date.

How will I receive my final files? Files are delivered via a secure online gallery. You'll receive a download link and can share with team members.

Still Have Questions?

Our dedicated support team is ready to assist you. Reach out via:

Email: [email protected] Phone: 0402 767 434

Live Chat: Available on our website during business hours

We're committed to making your content creation experience exceptional.